FAQ

Frequently Asked Questions

What is the delivery time?

The average delivery time is 24 to 72 business hours for Mainland Portugal. After sending the order, you will automatically receive the tracking code.

How long do drinks stay hot or cold?

Our thermal bottles and cups maintain:

🔥 hot drinks for up to 12 hours

❄️ cold drinks for up to 24 hours.

Are the products leak-proof?

Yes. Our products have a secure lid with a seal to prevent leaks during transport.

Are the products BPA-free?

Yes. All products are manufactured with safe and BPA-free materials.

Can I use hot and cold drinks?

Of course. The products were developed to keep both hot and cold drinks for several hours.

How should I wash the product?

We recommend manual washing with warm water and mild detergent for greater durability.

Can I return the product?

Yes. We accept returns up to 14 days after delivery, as long as the product shows no signs of use.

Is payment secure?

Yes. We work with 100% secure and crypto-protected payment methods.

Do I get a tracking code?

Yes. As soon as the order is shipped, you will automatically receive the tracking code by email.

Do the products rust?

No. The products are made of high-quality stainless steel, resistant to corrosion.

Can I use it in the car?

Yes. Most models fit perfectly in the car's cup holders.

Does the product create condensation on the outside?

No. Thermal insulation prevents external perspiration and condensation.