Política de Devolução

Teeclas Return Policy

Last update: January 5, 2026

1. Return Deadline

You have 14 days from the date of receipt of the order to return products, in accordance with Portuguese and European consumer protection legislation.

2. Conditions for Return

To be eligible for a return, the product must be:

Unused and in the same condition in which you received it

In the original packaging

With all labels and accessories included

Accompanied by proof of purchase

3. Ineligible Products

For hygiene and safety reasons, we do not accept returns of products that have been opened, used or that show signs of use.

4. How to Return

To start a return:

Wait for our confirmation and return instructions

Pack the product safely in the original packaging

Send the product to the address we will provide you

5. Return Costs

Return shipping costs are the customer's responsibility, except in cases of defective products or shipping error.

6. Refunds

After we receive and inspect your return, we will send you an email notifying you of the approval or rejection of your refund. If approved, the refund will be processed within 14 business days to the original payment method.

7. Exchanges

Currently we don't make direct exchanges. If you want to exchange a product, you must return the original product and place a new order.

8. Defective or Damaged Products

If you received a defective or damaged product, contact us immediately at support@teecla.com with photos of the product. We will arrange a replacement or full refund, including shipping costs.

9. Contact us

For questions about returns, contact us at: support@teeclas.com